1. 30-Day Return Window

You have 30 days from the date your order is received to request an eligible return.

2. Eligibility for Returns

To qualify for a return, the item must be in its original condition, unused, with all included components, accessories, documentation, and original packaging.

A valid receipt or other proof of purchase is required for all returns.

Returns sent to Meza Homes Services without prior approval may not be accepted.

3. Common Reasons for Returns

Eligible return requests may include the following circumstances:

Manufacturing Defect

If your cookware has a manufacturing defect or defective component, please contact us so we can review the issue and determine the appropriate resolution.

Product Arrived Damaged

If your item arrives damaged during shipping, including visible scratches, dents, cracks, or other shipping-related damage, please notify us as soon as possible.

We may request photographs of the product, packaging, shipping labels, and visible damage to assist with the claim.

Color or Appearance Difference

Colors and finishes may appear slightly different due to variations in screens, lighting, and photography.

If the difference is significant and the item otherwise meets the return eligibility requirements, you may request a return within the 30-day return period.

Incorrect Item Received

If you receive an item different from the product you ordered, please contact us. We will review the order and assist with the return and appropriate replacement or resolution.

Changed Your Mind

If you change your mind or the product does not meet your expectations, you may request a return within the 30-day return period, provided the item meets all return eligibility requirements.

4. Return Shipping & Fees

Approved returns are free of return shipping charges.

Once your return is approved, Meza Homes Services will provide a prepaid return shipping label by email.

5. How to Initiate a Return

To request a return, contact us at:

Once your return request has been reviewed and approved, we will provide a prepaid return shipping label and detailed instructions for returning the package.

Returns sent without prior approval may not be accepted.

Return Address

6. Exchanges

For exchanges, we recommend returning the original item first.

Once your return is approved, you may place a new order for the correct or preferred item. This helps provide a quicker and clearer exchange process.

7. Order Cancellations

If you need to cancel an order, contact Meza Homes Services as soon as possible.

If the order has not yet shipped, we will issue a full refund for the cancelled order.

If the order has already shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.

8. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be processed to your original payment method within 7 business days.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

9. Contact Information

If you have questions about returns, refunds, cancellations, exchanges, or return eligibility, please contact us.

Thank you for shopping with Meza Homes Services. We are committed to reviewing customer concerns fairly and assisting with eligible return and refund requests.