Dispute & Chargeback Policy

At Meza Home Services, we are committed to providing our customers with quality products, secure payments, and reliable customer service. We understand that questions or concerns may occasionally arise regarding an order or payment.

We encourage customers to contact us first so that we can investigate and resolve any issue as quickly as possible.

1. Contact Us Before Filing a Dispute

If you have an issue with your order, payment, delivery, product condition, or any other aspect of your purchase, please contact us before initiating a chargeback whenever possible.

Our customer service team will review your concern and work with you toward an appropriate resolution, which may include a replacement, return, refund, or other suitable solution in accordance with our policies.

You can contact us at:

Email: info@mezahomesservices.store
Phone: +1 (408) 641-3733

2. What Is a Chargeback?

A chargeback is a payment dispute initiated through a customer's bank, credit card company, or payment provider.

Customers may contact their financial institution when they believe a transaction was unauthorized, incorrect, or when they believe the goods or services purchased were not provided as agreed.

Chargebacks are reviewed and decided by the relevant financial institution or payment provider. Meza Home Services does not control the outcome of a chargeback.

3. Common Reasons for Payment Disputes

A payment dispute may arise for reasons including:

  • Unauthorized or fraudulent transaction
  • Product not received
  • Product damaged during delivery
  • Product significantly different from its description
  • Incorrect amount charged
  • Duplicate payment
  • Refund or credit not received
  • Other billing or transaction-related concerns

If you experience any of these issues, please contact us first so we can investigate the matter.

4. Order Not Received

If you believe your order has not been delivered, please contact us before initiating a chargeback.

We will review the order and shipping information and, where applicable, investigate the shipment with the carrier.

Our current shipping policy states that orders are generally processed within 1–2 business days and delivered within approximately 6–10 business days.

If your tracking information indicates that the package is delayed, lost, or otherwise experiencing a delivery issue, we will work with you and the shipping provider to investigate it.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

For shipping damage, customers may be asked to provide photographs of:

  • The product
  • The shipping box
  • Any visible damage to the packaging
  • Shipping labels
  • Other relevant documentation

This information may be required to investigate the claim and determine the appropriate resolution.

Our existing FAQ also asks customers to report concealed damage within 24 hours of receipt and provide photographs and the order tracking number.

6. Refunds and Returns

If you believe you are entitled to a refund or return, please contact our customer service team and follow our Return & Refund Policy.

We will review your request according to the applicable return, refund, and cancellation terms.

If a refund has already been issued, please allow the appropriate processing time for the funds to appear in your original payment method.

7. Unauthorized Transactions

If you believe that your payment method was used without your authorization, please contact your bank or payment provider immediately and notify Meza Home Services as soon as possible.

We may investigate the transaction and request relevant information to help determine whether the transaction was authorized.

8. Our Response to Chargebacks

If a chargeback is submitted, Meza Home Services may provide the payment processor, bank, or relevant financial institution with information relating to the transaction.

Depending on the circumstances, supporting information may include:

  • Order confirmation
  • Invoice or receipt
  • Payment records
  • Product information
  • Customer communications
  • Shipping and tracking information
  • Delivery confirmation
  • Return or refund records
  • Website policies accepted during checkout
  • Other relevant transaction records

This information may be used to help the payment provider make an informed decision regarding the dispute.

9. Duplicate Refunds or Payments

Customers should not receive both a refund from Meza Home Services and a successful chargeback for the same transaction.

If a refund has already been issued and a payment dispute subsequently results in the same amount being returned by the financial institution, we may contact the customer to resolve the resulting duplicate payment or refund.

10. Cooperation During an Investigation

If you contact us regarding a payment dispute, we may request additional information to help investigate the matter.

We ask customers to provide accurate information and cooperate with reasonable requests relating to their order.

11. No Waiver of Consumer Rights

Nothing in this policy is intended to remove, restrict, or waive any rights or protections that customers may have under applicable consumer protection or payment laws.

Customers may retain any rights available to them through their bank, card issuer, payment provider, or applicable law.

12. Changes to This Policy

Meza Home Services reserves the right to update this Dispute & Chargeback Policy when necessary.

Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions regarding an order, payment, refund, delivery, or potential dispute, please contact us before initiating a chargeback whenever possible.

Meza Home Services
Email: help@mezahomesservices.store
Phone: +1 (408) 641-3733
Address: 541 Maple St, West Sacramento, CA 95691, USA

We are committed to reviewing customer concerns fairly and working toward a reasonable resolution.